Terms & Conditions

1. Acceptance

By accessing or using the Services you confirm that you have read, understood and agree to be bound by these Terms and by our Privacy Policy, which is incorporated here by reference. If you do not agree, you must stop using the Services.

2. What Plimr is

Plimr is a membership that supports the lifestyle side of metabolic health. It brings together your health information, arranges laboratory testing where needed, and provides a personalized plan across nutrition, movement, recovery and mind, together with daily guidance, a weekly written summary, and access to a private community.

Your protocol is designed and reviewed by qualified clinicians working with Plimr, using the information and results you provide.

3. What Plimr is not

The Services are preventive and supportive in nature. They do not replace consultation with a healthcare professional.

Plimr does not diagnose conditions, prescribe or manage medication, or provide urgent or emergency care. Decisions about diagnosis, treatment and medication rest with a qualified healthcare professional who can examine and treat you.

If you have urgent symptoms, contact your doctor or emergency services. Do not rely on the Services in an emergency.

Plimr does not carry out laboratory analyses itself. These are performed by an accredited laboratory, which is responsible for the analysis and the results it returns.

4. Eligibility

You must be at least 18 years old and resident in a country where we offer membership. By using the Services you confirm that you meet these requirements and that you have the legal capacity to enter into these Terms.

5. Your account and your responsibilities

When you register you agree to provide accurate, current and complete information, keep it up to date, keep your login details confidential, and take responsibility for activity under your account. Tell us at hello@tryplimr.com if you believe your account has been compromised.

The information you give us shapes the plan you receive. If it is inaccurate or incomplete, your plan may not be suitable for you.

Physical activity. Your plan may include exercise, including resistance training. You are responsible for judging whether an activity is safe for you on the day, for adapting or stopping anything that causes pain or does not feel right, and for speaking to your doctor before starting if you have a condition or injury that makes exercise risky. Tell us about anything that affects what you can safely do, and keep that information up to date as it changes.

We may suspend or terminate accounts we reasonably believe have been compromised or are being used in breach of these Terms.

6. Membership, payment and renewal

Membership is billed annually at the price shown when you join. Prices are in euros and include VAT where applicable.

Your membership renews automatically at the end of each year at the then-current price, unless you cancel before the renewal date. We will email you at least 30 days before each renewal with the price and the date.

You can turn off automatic renewal at any time in your account settings or by writing to hello@tryplimr.com.

We may change prices from time to time and will tell you in advance in accordance with applicable law. If a payment fails we may suspend access until it is resolved.

7. Cancellation and refunds

Your right of withdrawal. As a consumer you may withdraw from this contract within 14 days of entering it, without giving a reason. Write to hello@tryplimr.com.

Our 30-day guarantee. You may cancel within 30 days of joining and receive a full refund, whatever has already been provided. After that, your membership runs to the end of the current year and does not renew.

On cancellation your access continues until the end of the paid term. What happens to your data afterwards is set out in our Privacy Policy.

8. Laboratory testing

Where your plan requires bloodwork, we arrange it with an accredited partner laboratory. You will be told which laboratory and which tests before anything is booked.

Where results you already have cover what is needed, they can be used instead.

Your results belong to you. You are free to share them with your own doctor, and we encourage you to do so.

9. The community

The private community is available to members. When you take part you agree not to post unlawful, abusive, harassing, defamatory or misleading content, and not to share other members' information outside it.

Nothing shared in the community is medical advice, including anything posted by other members.

You choose what you share. Nothing about your results, your bloodwork or your plan is published automatically. We may remove content or suspend access where these rules are breached.

10. Acceptable use

You agree not to use the Services for any unlawful, fraudulent or unauthorised purpose; infringe the intellectual property, privacy or other rights of any third party; transmit viruses, malware or other harmful code; attempt to gain unauthorised access to the Services or related systems; scrape, harvest or systematically extract data from the Services without our prior written consent; or impersonate any person or misrepresent your affiliation with them.

11. Your data

Your use of the Services is subject to our Privacy Policy. We process personal data in compliance with Regulation (EU) 2016/679 (GDPR) and applicable Spanish data protection law. Health data is processed on the lawful bases set out in the Privacy Policy and, where required, with your explicit consent.

12. Intellectual property

The Services and all content, features and functionality, including software, text, graphics, logos, icons and data compilations, are owned by Plimr or its licensors and protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Services for their intended purpose. No rights are granted beyond those expressly set out here.

Content you create remains yours. You grant us the licence we need to operate the Services and deliver your membership.

13. Availability and changes to the Services

We aim to keep the Services available but do not guarantee uninterrupted or error-free access. We may change, improve or discontinue features over time. If we discontinue a material part of the membership, we will tell you and refund the unused portion of your term.

14. Disclaimer of warranties

The Services are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement. This does not affect your statutory rights as a consumer.

15. Liability

Some liability cannot be excluded or limited under Spanish law, including liability arising from our own fraud or serious fault, and liability that mandatory consumer protection rules reserve to you. Nothing in these Terms affects any of that, or your statutory rights as a consumer.

Subject to the above, and to the fullest extent the law allows:

• we are not liable for indirect or consequential loss, including lost profits, lost data, or loss of opportunity;
• our total liability for any claim connected with the Services will not exceed the amount you paid us in the twelve months before the event giving rise to it.

16. Termination

You may cancel at any time under section 7.

We may suspend or end your access if you breach these Terms, if we are required to by law, or if we discontinue the Services. Except in cases of serious breach, we will give you reasonable notice and refund the unused portion of your term.

Provisions that by their nature should survive termination do so, including intellectual property, disclaimers, liability and governing law.

17. Changes to these Terms

We may update these Terms from time to time. Where changes are material we will notify you by email and update the date above. Changes do not apply retroactively. If you do not accept them, you may cancel and receive a refund of the unused portion of your term.

18. Governing law and jurisdiction

These Terms are governed by and construed in accordance with the laws of Spain. Disputes are subject to the jurisdiction of the courts of Madrid, unless mandatory consumer protection law in your country of residence gives you the right to bring a claim there instead.

19. Contact

Plimr Technologies S.L.

Calle Hermosilla 48, 1º Dcha.

28001 Madrid, Spain

hello@tryplimr.com

Data credits

City names and regions are adapted from GeoNames · CC BY 4.0. Source and adaptations.